Refund policy
Return Policy – Luxepawss
At Luxepawss, we want you and your pets to love every purchase. If you are not completely satisfied with your order, we’re here to help.
7-Day Return Window
You may request a return within 7 days of receiving your order.
To be eligible for a return, items must be:
- Unused, unworn, and in original condition
- Free from pet hair, stains, damage, or odors
- In the original packaging with tags (if applicable)
- Accompanied by proof of purchase or order number
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened pet grooming or hygiene products
- Used pet beds, blankets, or clothing
- Personalized or custom-made items
- Clearance or final sale items
- Gift cards
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and arrange a replacement or refund if approved.
Return Process
To start a return, please contact our support team with your order number and reason for return.
Once your request is approved:
- Securely pack the item in its original packaging
- Ship the item to the return address provided by our team
- Share the tracking number once shipped
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
- Original shipping charges are non-refundable unless caused by our error.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Exchanges
We currently replace items only if they arrive damaged, defective, or incorrect.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped.
Contact Us
For return requests or support, please contact Luxepawss customer service through our store contact page.
Thank you for shopping with Luxepawss and trusting us with your pet essentials.