Shipping Policy – Luxepawss

Thank you for shopping with Luxepawss. We are committed to delivering your pet products safely and efficiently.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, promotions, or holidays, processing times may be slightly delayed.

Shipping Time

Estimated delivery times:

• Domestic Orders: 5–10 business days

• International Orders: 7–20 business days

Shipping times may vary depending on destination, customs clearance, weather, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method.

Free shipping promotions may be offered from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email or SMS (if provided).

Please allow 24–72 hours for tracking updates to appear.

Delayed or Lost Packages

If your package is delayed beyond the estimated timeframe, please contact us and we will assist you.

Luxepawss is not responsible for delays caused by shipping carriers, customs, weather, or incorrect shipping addresses provided by customers.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is entered, please contact us immediately. We cannot guarantee changes once the order has been processed.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can assist you.

Customs & Duties

International orders may be subject to customs fees, import taxes, or duties depending on your country. These charges are the responsibility of the customer.

Contact Us

For any shipping questions or concerns, please contact Luxepawss through our store contact page.

Thank you for choosing Luxepawss for your pet essentials.